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AFTER-SALES ASSISTANCE

Helpline

14:00 - 17:00

Speak with Wunder technicians for a direct and quick technical assistance.

Whatsapp

9:30 - 17:00

Contact us for a quick assistance on our scales, send us photos ì/videos to allow us to identify the problem/doubt immediately

Modulo di prenotazione Assistenza Tecnica

Repair service

We have created this module to speed up and simplify the product repair process *. It only takes 2 minutes to fill out the form with the requested data,  allowing us to proceed with the repair once we receive the item, without any further information.

  • Insert company information
  • Insert product information
  • Describe the problem encountered
  • Print the .pdf file generated
  • Attach the file to the shipment

* Each item marked as ‘to be repaired’, without the documentation generated by this form, will be checked and repaired only after receiving the file with the product information and the explanation of the problem encountered.

IT Service

REMOTE ASSISTANCE
ON-SITE ASSISTANCE

With this Remote assistance service, one of our IT technician will establish a remote connection to your PC, providing you a rapid assistance in the configuration of our scales and the interaction with external Software and/or other devices.

To speed up the remote assistance service we advise you to download this program, to allow us to connect faster to your PC.

 

BOOK

In some cases a remote assistance is not enough to configure the connections between the scales and the connected software/devices, precisely because a manual intervention on the instrument or on-site configuration is required.

 

BOOK

IT Service

REMOTE ASSISTANCE
ON-SITE ASSISTANCE

With this Remote assistance service, one of our IT technician will establish a remote connection to your PC, providing you a rapid assistance in the configuration of our scales and the interaction with external Software and/or other devices.

To speed up the remote assistance service we advise you to download this program, allowing us to connect faster to your PC.

 

BOOK

In some cases a remote assistance is not enough to configure the connections between the scales and the connected software/devices, precisely because a manual intervention on the instrument or on-site configuration is required.

 

BOOK

Periodic Verification

Periodic verification means the periodic legal metrological control carried out on the measuring instruments after they have been put into service, regarding to the periodicity defined according to the metrological characteristics, or following repair. Measuring instruments subject to periodic verification are used for a measurement function justified by reasons of public interest, public health, public security, public order, environmental protection, consumer protection, taxation and rights and loyalty of the business transactions.

Servizi: Verifica Periodica
Servizi: Verifica Periodica

Periodic Verification

Periodic verification means the periodic legal metrological control carried out on the measuring instruments after they have been put into service, regarding to the periodicity defined according to the metrological characteristics, or following repair. Measuring instruments subject to periodic verification are used for a measurement function justified by reasons of public interest, public health, public security, public order, environmental protection, consumer protection, taxation and rights and loyalty of the business transactions.

Servizi: Taratura con pesi Accredia

Calibration Certificate

ISO 9001 CERTIFIED MASSES
ISO 17025 CERTIFIED SYSTEM

Calibration report ordered together with the purchase of the new factory tool (bench scales, floor scales, platforms, dynamometers, pallet truck scales), with the release of a test report and a copy of the ISO 9001 calibration certificate of the reference sample masses.

AVAILABLE CAPACITIES: 1kg – 6,000kg

Available from 01/01/2020

Calibration report ordered together with the purchase of the new factory tool (bench scales, floor scales, platforms, dynamometers, pallet truck scales), with release of a test report and a copy of the ISO 17025 calibration certificate of the reference sample masses.

AVAILABLE CAPACITIES: 1kg – 6,000kg

 

Electric safety verification tests for electromedical devices

IEC 60601-1 STANDARD
IEC 62353 STANDARD

The IEC 60601-1 standard specifies the requirements for type tests for protection against potential electrical hazards caused by electromedical equipment, including the protective grounding test (continuity of grounding), earth leakage currents , patient leakage currents and auxiliary leakage currents.

When to request this certificate?

The electrical tests according to the IEC 60601-1 Standard are carried out at the time the product is sold, so before the instrument leaves our warehouses to be sent to the customer.

The main objective of the IEC 62353 standard is to provide a uniform standard ensuring safe and simpler practices than the current IEC 60601-1 standard.

When to request this certificate?

The electrical tests according to the IEC 62353 Standard are carried out in the case of periodic verification or post-repair of the equipment.

 

 

Servizi: Prove Elettriche
Servizi: Prove Elettriche

Electric safety verification tests for electromedical devices

IEC 60601-1 STANDARD
IEC 62353 STANDARD

The IEC 60601-1 standard specifies the requirements for type tests for protection against potential electrical hazards caused by electromedical equipment, including the protective grounding test (continuity of grounding), earth leakage currents , patient leakage currents and auxiliary leakage currents.

When to request this certificate?

The electrical tests according to the IEC 60601-1 Standard are carried out at the time the product is sold, so before the instrument leaves our warehouses to be sent to the customer.

The main objective of the IEC 62353 standard is to provide a uniform standard ensuring safe and simpler practices than the current IEC 60601-1 standard.

When to request this certificate?

The electrical tests according to the IEC 62353 Standard are carried out in the case of periodic verification or post-repair of the equipment.

 

 

TANITA Service

This service is aimed at the owners of scales from the Japanese company TANITA. One of our IT technicians will establish a remote connection via PC to configure the connections between the scales and the GMON Software Series.

To speed up the remote assistance service we advise you to download this program, to allow us to perform a faster connection to your PC.

TANITA Service

This service is aimed at the owners of scales from the Japanese company TANITA. One of our IT technicians will establish a remote connection via PC to configure the connections between the scales and the GMON Software Series.

To speed up the remote assistance service we advise you to download this program, to allow us to perform a faster connection to your PC.

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